Privacy Policy
How we collect, use, and protect your personal information.
Last updated: February 5, 2026
Our Commitment
KenPenz Auto Shop is committed to protecting your privacy. This policy explains how we handle your personal data when you browse our catalog, place an order, or interact with us. We comply with applicable data protection laws in Uganda.
1. Information We Collect
- Personal details you provide when placing orders: full name, email address, phone number, and delivery address
- Payment-related information needed to process your order (we do not store card numbers)
- Vehicle information you share to help us find compatible parts
- Technical data collected automatically: IP address, browser type, device info, and pages visited
- Newsletter subscription email if you opt in
2. How We Use Your Information
- Process and fulfill your parts orders
- Contact you about order status, delivery, and installation scheduling
- Help you find the correct parts for your vehicle
- Send newsletters and special offers (only with your consent)
- Improve our website, product catalog, and customer experience
- Prevent fraud and maintain website security
3. Information Sharing
- We never sell your personal information to third parties
- We may share data with delivery partners to fulfill your order
- Service providers who help us run our website operate under strict confidentiality
- We may disclose information when required by Ugandan law or to protect our legal rights
4. Data Storage & Security
- Your data is stored on secure servers with encryption
- We use HTTPS across our entire website
- Access to customer data is restricted to authorized staff only
- We conduct regular security reviews of our systems
- Data may be backed up on secure cloud infrastructure
5. Your Rights
- Access the personal information we hold about you
- Request correction of any inaccurate data
- Request deletion of your personal information
- Opt out of marketing emails at any time via the unsubscribe link
- Withdraw consent for data processing where applicable
6. Cookies
- We use essential cookies to keep the website functioning (e.g. your cart)
- Analytics cookies help us understand how visitors use our site
- You can disable cookies in your browser settings, though some features may not work properly
7. Third-Party Links
- Our site may link to external websites (e.g. WhatsApp, social media)
- We are not responsible for the privacy practices of those sites
- We recommend reviewing their privacy policies before sharing information
8. Data Retention
- Order records are kept for accounting and warranty purposes
- Marketing data is retained until you unsubscribe
- We delete or anonymize data that is no longer needed
9. Changes to This Policy
- We may update this policy to reflect changes in our practices or legal requirements
- The "Last updated" date at the top will always reflect the latest revision
- Continued use of our services after changes constitutes your acceptance
Questions?
If you have any questions about this Privacy Policy or how we handle your data, reach out to us.